You might have noticed an AirHelp Logo on our website already. So we decided to tell you more about it in this post.
People travel a lot nowadays and flight delays and cancellations are very common.
So here is my story...
I wanted to go and spend a weekend in Estonia with my friends. I didn't want to lose any days from work so I was looking for flights leaving London on Friday after work and back on Sunday evening. Estonia is only 2.5 hours away from London (direct flight), but there were no direct flights on these days and times.
So I end up buying flights with 1 stop both ways.
Here is my itinerary...
Ryanair Flight -> 2 Nov 2018 -> London STN -> 17:15 -> Riga RIX -> 21:50
Air Baltic Flight -> 03 Nov 2018 -> Riga -> 07:40 -> Tallinn (Lennart Meri) -> 08:30
TALLINN TO OSLO with LOT POLISH AIRLINES
DEPARTURE: TALLINN, Estonia 04 NOV 18:05
ARRIVAL: OSLO, NO (GARDERMOEN) 04 NOV 19:15 (DURATION: 02:10)
OSLO TO LONDON FLIGHT with BRITISH AIRWAYS
DEPARTURE: OSLO, NO (GARDERMOEN) 04 NOV 20:15
ARRIVAL: LONDON, GB (HEATHROW), 04 NOV 21:40 (DURATION: 02:25)
TOTAL COST FOR RETURN TICKETS: 80.21 GBP
On my way back to London, I was already by the gate waiting to board the plane, when I received a text that my flight is cancelled. I saw the plane arrive and crew come out passing all the people waiting. They said it was a technical issue and instructed us to go to the information desk.
At the information desk it was fairly quick. They booked me on the next available flight, which was on Monday morning, flying through Copenhagen and arriving in London Heathrow at 9.30am. They booked me a room in the Nordic Hotel Forum and gave me taxi vouchers. Then I also got a €15 voucher for dinner at the hotel restaurant and breakfast was included with the room as well.
I arrived in London and went straight to work from the airport at 11.30. I just stayed at work a bit later to catch up with the hours that day. So all in all I didn't have to pay anything extra myself or loose out from getting paid for the shift.
I do have an annual travel insurance (cost £25 for a year), but I could not be bothered to go through the process of applying because of the following:
I didn't have any financial costs following the cancellation. I was fed and watered and slept in a nice hotel. Yes it was an inconvenience, but in the end I managed with my work and I didn't miss anything in the end.
2 weeks after my flight I received an email from the travel web site who I used to book my return flights with, saying that I am entitled to Compensation for my cancelled flight to Oslo.
I decided to check it out. And this is what I found....
The application process was all online and super easy. I think it took me ~10 minutes including attaching all the booking confirmations and boarding passes etc.
So this is what Airhelp offers:
The compensation amount is based on your travel distance.
Find out more about air passenger rights HERE
AirHelp helps people that experience flight delays, flight cancellations, denied boarding, baggage problems, and missed connections.
Time limit to file a claim
Your right to compensation under EC 261 does eventually expire, but the time limit varies from one country to the next.
You should note that the country you claim in is not decided by your nationality, but is determined by where the headquarters of the airline is, or what court has jurisdiction in cases concerning the airline.
COUNTRY LIMITATION PERIOD:
Austria - 3 years; Belgium - 1 year; Bulgaria - 5 years; Croatia - 3 years;
Cyprus - 6 years; Czech Republic - 3 years; Denmark - 3 years; Estonia - 3 years; Finland - 3 years; France - 5 years; Germany - 3 years; Greece - 5 years; Hungary - 5 years; Iceland - 2 years; Ireland - 6 years; Italy - 26 months; Latvia - 10 years; Lithuania - 10 years; Luxembourg - 10 years; Malta - No limit; Netherlands - 2 years; Norway - 3 years; Poland - 1 year; Portugal - 3 years; Romania - 3 years; Slovakia - 2 years; Slovenia - 2 years; Spain - 5 years; Sweden - 3 years; Switzerland - 2 years; United Kingdom - 6 years
I submitted my claim on 3rd Dec 2018
My claim got accepted in 5 hours
I received an email letting me know that AirHelp had sent my claim to the airline on the same day I submitted my claim with them.
I received a follow up email after 2 weeks to keep me updated of the progress.
And then I received another follow up email after another 2 weeks to keep me updated of the progress.
And on 10th of Jan 2019 I received that happy long waited email.
It took a little bit over a month to get the claim approved with the airline and I didn't have to do anything at all for this. I was kept informed the whole way through the process. I was ecstatic!
From the claim outcome it took almost a month for AirHelp to receive my money and on 1st Feb 2019 they were ready to transfer my compensation.
See the breakdown of compensation and fees for my claim below:
All in all I am very happy with the outcome. My return flight cost only £80 and I didn't have to pay anything extra for the travel disruption like hotel, new flights, taxis, food etc and I ended up getting €162 compensation on top of it.
If you have had similar experience to me then claim for the money because you deserve it.
I still recommend getting a travel insurance as well as its very good for medical emergencies and for other costs. Mine only cost £25 for a year. For flight delays and cancellations I would recommend using AirHelp as Its so easy and straight forward and they do all the hard work for you.